Policy
Substitution Policy
How we handle a sold-out catch — always with your explicit approval.
Effective July 6, 2026
We never substitute without your consent
Our catch is sourced per mission and can sell out. When you order, you choose whether we may substitute a comparable Gulf catch if your item is unavailable.
If you decline substitutions, we will contact you and refund the affected item rather than ship something you did not choose.
If you approve substitutions
We will only substitute a comparable species, grade, and value, and we will confirm with you before shipping when the substitution is material. Any price difference is refunded or disclosed before we charge it.
Questions? Email support@smartpalate.ai.
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