SmartPalate Direct

Policies & Support

Everything about how we ship, protect, and stand behind your order.

Shipping & Cold-Chain Policy
How we pack, ship, and protect the cold chain for perishable Gulf seafood.
Refund, Replacement & Perishable-Goods Policy
Our satisfaction commitment and how refunds/replacements work for perishable seafood.
Substitution Policy
How we handle a sold-out catch — always with your explicit approval.
Terms of Service
The terms that govern your use of SmartPalate and your purchases.
Privacy Policy
What we collect, why, and how we protect it.

Support

Questions or a problem with an order? Email support@smartpalate.ai. For perishable issues, contact us within 24 hours of delivery with a photo so we can make it right.